Returns & Exchanges
We want you to be completely satisfied with your Kurzgesagt gear, which is why we offer a 30-day window for returns and exchanges on all items in their original condition. Whether it is a poster or a plushie, our team is here to ensure your experience is as stellar as the universe itself.
Initiate Your Request
Log into our returns portal using your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the products are unused.
Ship It Back
Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing