Frequently Asked Questions
Everything you need to know about our products and services.
Where does The Kurzgesagt Shop ship to?
We offer worldwide shipping to most countries. Shipping costs and delivery times vary depending on your location and the shipping method selected at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What is your return policy?
We accept returns within 30 days of delivery, provided the items are in their original, unused condition. Please contact our support team to initiate a return request.
Are your products sustainably produced?
We are committed to quality and sustainability. Our posters, notebooks, and apparel are produced using high-quality materials and ethical manufacturing processes whenever possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your region.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately. Once an order has entered the fulfillment process, we can no longer make changes.